Last Updated: June 1, 2023
At Dangal365, we are committed to providing high-quality IT services to our clients. This Refund and Cancellation Policy outlines the terms and conditions regarding cancellations, refunds, and service termination. By using our services, you agree to the terms outlined in this policy.
Service Cancellations
Project-Based Services
For project-based services (such as website development, app development, etc.):
- Before Project Commencement: If you cancel before we begin work on your project, you will receive a full refund of any advance payments made, minus a 5% administrative fee.
- During Initial Phase (0-25% completion): If you cancel during the initial phase of the project (up to 25% completion), you will receive a 75% refund of the total project cost.
- During Development Phase (26-50% completion): If you cancel during the development phase (26-50% completion), you will receive a 50% refund of the total project cost.
- During Final Phase (51-75% completion): If you cancel during the final phase (51-75% completion), you will receive a 25% refund of the total project cost.
- Near Completion (76-100% completion): No refund will be issued if you cancel when the project is more than 75% complete.
Subscription-Based Services
For subscription-based services (such as hosting, maintenance plans, etc.):
- Monthly Subscriptions: You may cancel at any time. No refunds will be issued for the current month's fees. Your service will continue until the end of the billing period.
- Annual Subscriptions: If you cancel an annual subscription, you will receive a pro-rated refund for the unused portion of the subscription, minus a 10% administrative fee.
- Multi-Year Subscriptions: If you cancel a multi-year subscription, you will receive a pro-rated refund for the unused portion of the subscription, minus a 15% administrative fee.
Refund Process
To request a refund, please follow these steps:
- Submit your refund request in writing to contact@dangal365.shop with the subject line "Refund Request - [Your Name/Company Name]"
- Include your account information, the service you wish to cancel, and the reason for cancellation
- Our team will review your request and respond within 5 business days
- If approved, refunds will be processed using the original payment method within 7-14 business days
Non-Refundable Services
The following services and fees are non-refundable:
- Domain registration and renewal fees
- SSL certificate fees
- Third-party software licenses or services purchased on your behalf
- Rush or expedited service fees
- Services that have been fully delivered and completed
- Consulting hours that have already been delivered
Service Termination by Dangal365
Dangal365 reserves the right to terminate services under the following circumstances:
- Non-payment or late payment of invoices
- Violation of our Terms and Conditions
- Abusive behavior toward our staff
- Using our services for illegal or prohibited activities
- Excessive resource usage that affects other clients
In the event of termination for these reasons, refunds will be handled on a case-by-case basis and are not guaranteed.
Force Majeure
Dangal365 shall not be liable for any failure to perform its obligations where such failure is a result of Acts of Nature (including fire, flood, earthquake, storm, hurricane, or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity or telephone service.
Changes to This Policy
We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for changes.
Contact Us
If you have any questions about our Refund and Cancellation Policy, please contact us at:
Email: contact@dangal365.shop
Phone: +91 8494399499
Address: WARD NO - 21, KHATIPURA CHORYA, BUS STOP, JAIPUR, RAJASTHAN, 333021